This not only includes flights to and from mainland China but also flights operating within China. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. With airlines all over the world flying to China, this outbreak has had a global impact on aviation. We use ads to keep our content free. 25, 2020. "Vietnam Airlines needs to analyze, evaluate and clarify the violations and recommend specific solutions on Covid-19 prevention and control in the coming time," he said. 81/2-14/TT-BGTVT of the Ministry of Transport. In fact, it’s not just international traffic between the two countri… HO CHI MINH (BLOOMBERG) - Twelve crew members and 51 out of 73 passengers on a Vietnam Airlines flight from Nagoya in Japan to Ho Chi Minh … For tickets with international itineraries, your new ticket is extended to use until December 31, 2021. - Flight is delayed/depart early: from 2 hours to less than 4 hours; Changing flight date or itinerary: Free of charge for the first change. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. As such, Vietnam Airlines recently announced that it would be putting some of its aircraft up for lease. 2.1. Your refund will be completed 2 months after your refund request is sent. Refund fee follows. "What happened was unexpected, our colleague was wrong, and we apologize on his behalf," a female flight attendant said on her Facebook … HCMC has opened a criminal investigation into his breach of Covid-19 quarantine protocols, which has so far lead to at least three others being infected with the novel coronavirus. Last month Vietnam Airlines, 86% owned by the government, reported a net loss of $453 million for the first nine months of this year as the coronavirus pandemic hammered air travel globally. Involuntary ticket change/refund due to flight cancellation or schedule change: please refer to section 2.3.a. Involuntary ticket change/refund due to flight cancellation or schedule change. Refund fee follows fare rules. Voluntary ticket change/refund due to passengers’ requests: 2.4. In fact, the Singapore Tourism Board (STB) estimates passenger arrivals are now down 18,000 to 20,000 per day and set to decline further. + Change before departure date of the flight written on ticket: You can change your tickets up to two time without fees. The national flag carrier recorded revenues of VND23.9 trillion in the first nine months of this year, down 58.3 percent year-on-year, it said in a press release on Tuesday. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. However, impacts are more significant regionally. With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. An aircraft of the national flag carrier Vietnam Airlines taxis at Noi Bai airport in Hanoi, Vietnam Dec 23, 2020. - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method. The Airbus A340-200 Vs. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. can be refunded in the form of Travel Voucher with an additional fee of VND300,000. + Refunds in the form of Travel Voucher: Free of charge. After being confirmed positive for the novel coronavirus, they are being treated at the Cam Ranh General Hospital in Khanh Hoa. - Flight is delayed or depart early, leading to passenger missing a connecting flight, and there is no alternative option available. We reached out to Vietnam Airlines for an official statement. + Change before departure date of the flight written on ticket: VND300,000 per one change request. Canada’s Conair Purchases 11 Q400s For Firefighting Missions. - For passengers who abandon their flights (no-show) but later contact VN for schedule change protection, normal fare rules and conditions will be applied. According to Reuters, 70,000 visitors per month travel between Vietnam and China. However, at the time of publishing this article, no response has been received. If you want to change your travel dates and times or itinerary: Changing ticket + flight date written on the ticket + itinerary. Customers opting for change requests may have to pay additional fare, tax/fee/charges and surcharge difference (if any). On Wednesday, the Vietnamese government said the virus has already cost Vietnamese airlines about 10 trillion dong in lost revenues, the equivalent of US$429.5 million. Degree educated with a wealth of traveling history, Chris’ insight into routes, networks, and alliances brings a depth of quality to his work that is hard to beat. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. FILE PHOTO: A health worker sprays disinfectant inside a Vietnam Airlines airplane to protect from the recent coronavirus outbreak, at Noi Bai airport in Hanoi, Vietnam February 21, 2020. Airlines like Bamboo Airways and VietJet also fly to China. Ticket–related requests will be processed before 30/06/2021. Currently based in Vilnius, Lithuania. Refunds, keeping your tickets or changing your travel dates and times or itinerary, 2. A customer is entitled to immediate refund if the conditions as stated in section 2.3.a. Your refund will be completed 2 months after your refund request is sent. - Travel Voucher can be used to buy Vietnam Airlines' tickets and ancillaries/services. - With regard to changing tickets: new flight date must be on/before December 31, 2020. While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. Change must be implemented at least 3 days before the new flight date. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … His strong relationships with Middle Eastern and Canadian airlines make him an asset to the team. Of course, Vietnam Airlines is not the only carrier in the country. Sign up to our daily aviation news digest. According to KB Vietnam Securities, as the consumption level in China decreases, the demand for imported goods will decrease. Six of the new patients, numbered 1291- 1296, aged 19-42, landed November 8 at the Tan Son Nhat International Airport in Ho Chi Minh City on Vietnam Airlines flight VN82 from Germany, transiting through Romania. At these facilities, the flight crew would undergo two tests at least 72 hours in between. Chinese airlines now provide 240 flights to Vietnam a week, while three Vietnam’s airlines (Vietnam Airlines, Jetstar Pacific and Vietjet) provide 401 flights a week on 72 air routes to 48 destination points in China. The airline reports a 20-30% drop in passengers on domestic routes in the last two weeks. New flight date must be before December 31, 2020. VIETNAM AIRLINES’ TICKET CHANGE AND REFUND POLICY IN RESPONSE TO COVID-19 CORONAVIRUS OUTBREAK Updated 30th March, 2020 1. - Refunds in the form of Travel Voucher: Free of charge. Please note that rebook/reroute requests are subjected to fare, tax/fee/charges and surcharge difference (if any). + Change on/after departure date of the flight written on ticket: Follow. If the results of both tests were negative for the novel coronavirus, they would be allowed to go home and self-quarantine themselves for 14 days. This Travel Voucher cannot be redeemed in the original payment method. 2.3. - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. Thank you for your patience if there are any unexpected slowdown in the process of managing refund, reroute and rebook requests. 1. HA NOI, Vietnam (Mar. Ticket change and refunds - terms and conditions, 2.2. I would rather the money back especially given the credit must be used by 31 Dec 2020 and we don't even know if The Australian or … Refund + flight date written on the ticket + itinerary. Coronavirus outbreak hits aviation industry hard Between the period of 23 and 28 January, 92% of scheduled flights in and out of Wuhan were canceled. If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. You could be charged the fare difference, taxes, fees and surcharges (if any), For futher information, customers are welcomed to contact any Vietnam Airlines branch office, issuing office or our Customer Service Center through listed addresses, © 2020 Vietnam Airlines CEO of Vietnam Airlines Dương Trí Thành said the corporation is being directly affected by the COVID-19 outbreak, which is “unprecedented in aviation history.” “The key markets of Việt Nam aviation are all affected by the coronavirus. With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. For futher information, customers are welcomed to contact any. Since December 2, a host of Vietnam Airlines flight attendants have posted the #WeApologize hashtag, saying sorry on behalf of their colleague, "patient 1342," who violated quarantine rules and spread the novel coronavirus to the community. Vietnam sealed itself off from the outside world in March last year in a bid to limit imported cases of Covid-19. Do I have to pay the difference between the new ticket and the old one? - Flight is delayed/depart early: from 15 minutes to less than 2 hours; - Changing flight date: Free of charge for the first change. These tickets can be rebooked/rerouted once without fee and restrictions, the new flight date must be on/before 20/12/2020. Is the value of the voucher equivalent to the ticket value? Weeks after announcing the recovery of all 16 of its coronavirus sufferers, Vietnam said it now has 68 infections - 52 of them detected since March 6. 2.4. VIETNAM AIRLINES’ TICKET CHANGE AND REFUND POLICY IN RESPONSE TO COVID-19 CORONAVIRUS OUTBREAK Updated 27th March, 2020 1. Customers can use this voucher to buy tickets, luggage and other complementary services of Vietnam Airlines. On Thursday, Vietnam Airlines said it was losing as much as 250 billion dong (US$10.8 million) in revenue every week as a result of COVID-19 (coronavirus) flight suspensions. Visa policies for travellers to Vietnam . In total, out of 2,606 scheduled flights to and from Wuhan, 2,406 did not fly as originally scheduled. Follow fare rules of your current ticket. are met. New flight date must be before December 31, 2020. The A340-300 – What Are The Differences? Follow fare rules. “The epidemic has significantly reduced the travel demand of domestic and international tourists in the Vietnam network,” -Vietnam Airlines via Reuters. At the end of January, Vietnam’s Civil Aviation Authority banned all flights to and from China. According to Reuters, 70,000 visitors per month travel between Vietnam and China. Voluntary ticket change/refund due to passengers’ requests, 2.5. Deputy Editor - An experienced photographer and video producer, Chris is a journalistic natural. Tickets issued from September 01, 2020 Bookings which are under no exceptions or different regulations will be administered under Circular no. a. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … Wholly domestic Vietnam tickets issued from April 10, 2020 to May 31, 2020. Tickets issued before September 01, 2020, flights in period between September 01, 2020 and December 31, 2020 At Singapore’s Changi Airport arrivals are down significantly due to COVID-19. Be in the know. Refund fee follows fare rules. - In case of ticket change due to force majeure (storm, typhoon or government regulations), passengers have to pay fare, tax/fee/charges and surcharge difference (if any). Vietnam confirmed the first imported case of the new coronavirus variant on January 2. - Refunds in the form of Travel Voucher: Free of charge. A 43-year-old British man may undergo a lung transplant in Vietnam, where he is critically ill with Covid-19.. - First change: Free of charge. Regarding rebooking or rerouting requests: Customers who wish to change their departure date(s) are welcomed to rebook/ reroute their flights before 31/12/2021 with no further restrictions or waiver fees. Vietnam Airlines has reported losses of VND10.7 trillion ($464 million) in January-September, hit hard by Covid-19. Customers can refer to the Circular no.81 here. To staunch the spread of COVID-19, Vietnam is only allowing entry to those foreign experts, and those travelling for official or diplomatic purposes, who must undergo medical checks and 14-day quarantine at their own cost upon arrival in Vietnam. Please keep in mind that your tickets might be subjected to a fare difference or additional taxation/ fee/charge/surcharge. At the moment the airline says it will be leasing either its Airbus A321s, its Airbus A350-900s and/or its Boeing 787-9/10s. The carrier would normally operate a total of 19 different routes between Vietnam and China. b. - Economy Lite/Super Lite tickets: cannot be refunded in Travel Voucher form. Regarding refund requests: Customers are kindly advised by us to keep your current ticket in order to rebook on upcoming days. Please Support us by turning off your adblocker. With the cancelations, there is now a portion of the airline’s fleet not currently flying and generating revenue. 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