Helped install local area network systems using access points, hubs and routers. Performed system builds, hardware upgrades, configured enterprise software, and performed break/ fix of hardware and software issues. Identified, troubleshot TCP/IP as well as other networking issues with 20-30 desktops. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Helped users working remotely including all application support and configuring VPN access. Assisted team in conducting periodic physical inventory of computer equipment. Supervised a 3 person crew to ensure PC and network connections were completed by SLA. Maintain presentation equipment, including overhead projectors, laptops and video conferencing equipment. Network connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity and security. Assisted in the deployment and design of Microsoft SharePoint for company sales reports of the different divisions. Sole responsibilities include and are not limited to supporting company desktops and laptops on the west coast region of the company. Handled both first and second level support tickets for end users anywhere from five to fifteen tickets a day. Basic Computer Course - IT Support - Computer Fundamentals - Desktop Support - Basic Computer Skills... 70-685: Enterprise Desktop Support Technician for Windows 7, Computer Basics - Windows 7/10 - Desktop IT Support Training, Active Directory Administration for Helpdesk Technicians, IT & Technical Support Guide to Helpdesk, Desktop & Servers, Desktop IT Support Level 1 & 2 in real life (Troubleshooting, Zero to Hero with Windows Virtual Desktop, Deploying Azure Windows Virtual Desktop on AD DS, Windows Server 2019: Active Directory, GPO, R. Server Access, Operating Systems and You: Becoming a Power User, PowerShell for Active Directory Administrators, Help Desk Analyst: Tier 1 Support Specialist, Practice Tests to get 2019 Comptia A+ Certification 220-1001, The Complete Computer Basics Course: Master Using Computer. Facilitate printer setup and assist with consumable maintenance. Provided BlackBerry support including connecting the user's device to the BlackBerry Enterprise Server for Lotus Notes and Exchange email. Professionals who have taken some computer-related courses are often skilled. Maintain passwords in Active Directory, data integrity and file system security for computing environment. Experience activating and supporting blackberries in a Blackberry Enterprise Server (BES) environment. Assist with detachment location surveys and determination of proper solution to support end user requirements. Acted as the primary technical interface to customers for the coordination of hardware and/or software support and delivery of operational services. Support for hardware, software installation, server configuration and windows administration. Diagnose problems and develop proactive processes to ensure maximum application availability. Resolved hardware/software issues by ensuring timely resolution according to approved Service Level Agreements (SLA). Browse Desktop Support Technician resume samples and read our guide on how to write a Desktop Support Technician resume. Maintained all office machines and managed inventory. Assisted in building images for PCs, laptops and thin clients via Norton Ghost. Maintained Lotus Notes database to ensure an accurate computer inventory. Used TCP/IP to help with building PC's for new workers that were starting with the company. Provided Customer Service/End user support. Verify that all computer system functions are properly validated and documented. Verify configuration and enter machine specific data into a website form for Network Administrators database. Professionals who have taken some computer-related courses are often skilled. Imaged computers and installed software for end-users utilizing altiris. Familiarize with VMware Virtual Client installation and configurations etc. Helped manage wireless network connectivity internally by installing Cisco Aironet cards and associating to existing home access points. Initial point of contact for Honeywell users having PC, Network, Printer, Hardware and Software problems. Configured Altiris to deploy patches, upgrade applications on Windows 7 and XP to 8,000 laptops for remote office workers. Set up and maintained Group Policy for thin clients that were used as tracking boards for patients through the entire hospital. Assist users with various business applications; deliver training for entry-level users, ensuring appropriate operations regarding applicable hardware/software. Encrypted laptop systems with MacAfee Endpoint Encryption as required by Honeywell, before end user took possession of system. Conducted software installation on Dell desktop and laptop computers at Covenant Medical Hospitals. Performed Active Directory account maintenance (creation, grouping, binding, password resets, etc). Performed troubleshooting on LAN, VLAN, Routers, Firewalls and TCP/IP network, working closely with the service desk. Deployed and installed new machines and associated peripherals to end-users. Perform installation and configuration of HP Thin Clients, Laptops, Desktops, and SMART boards. Used Remote Desktop & Live Meeting to troubleshoot and resolve software problems on Windows XP and Windows 7 computers. Repaired or sent RMA requests for broken personal computers, printers, scanners and monitors. EXPERIENCE Worked with DHCP reservations and added new users to active directory. Provided telephone/remote tech support to end users. Provide support for over 300 end users and technical assistance on all hardware / software products. Configured and deployed desktop environments in accordance with the SLA(service license agreement). Established a database to effectively track computer equipment and various training materials. Install and configured WINS Server, DNS Server, and DHCP Server. Helped customers get their computer user accounts established through Active Directory. Support includes all Dell workstations, laptops, servers, printers for troubleshooting, maintaining/updating and replacing as needed. Support hardware, PC's, Laptops, Printers, Tablets, Blackberries, I Phones and Androids other peripherals. Provided secondary support for LAN administration. Manage user accounts and organizational units. Perform repair and parts replacement on desktops/laptops/tablets. Provide hardware repair or replacement of damaged computer systems. Set up Racom Dial-up access for users Wireless Access Points(Linksys) Used remedy for Ticketing. Assisted with setting up user mobile devices including Android and IOS software. Monitor call progress against agreed response and resolution SLA's and communicate effectively with users for feedback. Used Active Directory and the SCCM to add, remove or modify objects within PNM's domain. Configure all thin clients, computers, hand scanners, and printers for store use. When it comes to roles and responsibilities, the Support Technician’s primary aim is to provide support to an organization’s IT systems to help them meet their business goals. Utilized SCCM to deploy applications, set up user groups, OU, and permissions. Provided technical guidance, oversaw and monitored data processing operations and formal reporting of problems with computer systems platforms. Set up staff's lap top computers as well as mobile devices (Blackberry, and Android phones). Supported hardware and software applications for communications clients. Configured new Windows 2008 domain; setup Group Policy to include workstation/user configuration and software deployments. Performed wireless configuration and VPN support. Ability to multitask effectively and work in a fast-paced environment. Network support and Computer Hardware support DNS, Windows Server support. Coordinated with higher level technical support for escalation and resolution of software, hardware and network connectivity issues. Engaged and tracked Priority 1 issues, with responsibility for timely documentation, escalation, resolution and closure of trouble tickets. For example, 12.6% of desktop support technician resumes contained desktop as a skill. By the end of this course you'll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove so... Use PowerShell to manage Active Directory users, computer, groups, security settings and more on Windows Server... As computer systems become smaller, cheaper, and more readily accessible, it seems everyone is connected at the touch of a button. Involved with Tier 3 support implementing switching and routing capabilities while monitoring the network by the Mac Address and Network ID. Completed high-level operating system repairs, accomplished advanced virus removals, data migrations and systems backup. Provide level 1-3 support covering software, hardware, connectivity, printers, remote access, and configuration issues. Established laptop encryption through the configuration of Symantec Drive encryption software. We analyzed 16,160 Desktop Support Technician resumes to identify the skills, responsibillities, and achievements that hiring managers want to see. Contributed to productivity ideas that promote improved customer service and cost savings in support of corporate directives. Worked at Morgan Stanley Offices rebuilding and replacing Personal Computers and upgrading services for HP Computers. Customer Service, 8.9%. Analyze problems with equipment or software applications to identify problem areas. Support second and third tier level support for environment (software, hardware, networks). Modified user accounts on an Active Directory/Exchange network environment. Recognized by Substation managers for provided excellent remote and in person, hardware, software support, including upgrades and repairs. Apply broad industry knowledge in managing the deployment and support to various mobile devices including Apple, Android, and BlackBerry. It’s high time to give them proper credits to the support they do for all of us and the technologies we work. Key Achievement: Successfully staged and configured 850 Dell thin clients in a 2 week window - days ahead of schedule. Re-imaged and cloned personal computers, repaired infected machines, fixed network issues and data back up. Maintained and repaired company networking infrastructure as needed, including remote location setup. Assisted with adding users to the BES (Blackberry Enterprise Server). Provide daily technical assistance to customers. Monitored and troubleshot VMware ESX server farms for over 300 servers in the field. Sign in. Troubleshoot, 6.4%. Integrate new equipment into the organization, including imaging, software & asset management, deployment, user orientation and training. Provide enterprise level support (remote and desk side) of users/customers in accordance with S.L.A. Migrated from dedicated Windows Exchange environment to Office365 for all Support office users, requiring education and transitional support. Maintained a help desk troubleshooting system using Remedy for problem resolution. Load XP/Win 7 images on to Dell workstations as well as imaging and deploying HP thin clients using Norton Ghost. Provide technical assistance on WAN via face-to-face and telephone contact on both PC and Mac OS systems. Desktop Support Technicians, or Information Technology Support Technicians, assist computer users by answering their questions, resolving their technical problems, and maintaining a company's network, software and computer equipment. Organizations struggle to remain efficient as they manage growing numbers of single-user computer systems. Advanced utilization of wide range of computer technologies, monitoring data integrity and security of desktops and laptops. Installed wireless access points and wired LAN setups for multiple classrooms and presentations stations. DESKTOP SUPPORT TECHNICIAN REQUIRED URGENTLYJohannesburg, Gauteng IT company urgently seeking a Desktop Support Technician to start immediately Minimum Requirements: Matric IT tertiary qualification Must be well spoken and able to handle pressure Duties: Assisted various organizations with laptop setup and configurations of network services. Provided hardware/software support, upgrade and troubleshooting. Provide BlackBerry Enterprise Server support for 60+ VIP users over two network classifications. Desktop, 8.3%. Utilized Norton Ghost imaging utility to re-image faculty and staff computers. Let's find out what skills a desktop support technician actually needs in order to be successful in the workplace. Provided special technical assistance to Executive Support, which includes CEO, CFO, CIO, and other Directors. Shadowed project managers to develop and employ plans for the complete overhaul of Good Samaritan Hospital IT equipment and system implementation. Refresh, security, peripheral devices, anti-virus updates, user account lockouts, password resets. Experience working with MFP Printers/Faxes/Scanners/Blackberries/Dell Computers/LCD Projectors. Provided Blackberry, iPhone, Android and other PDA support for various users. Located user s machine through DHCP to obtain IP address and computer name on Brunswick domain. Below we've compiled a list of the most important skills for a desktop support technician. Led contingency planning and preparation. Ordered and replaced all parts and components of PC (motherboards, hard drives, power supply's etc.). Experience with Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router, and Switch. Provided system administration using Systems Management Server and Active Directory. Desktop Support Technician Job Locations in Staffordshire. Use Altiris Client Management to manage all computers troubleshooting, Software Delivery and Remote Control. Mapped and configured network printers and other peripheral devices as needed by hospital personnel. Conducted data backups and disaster recovery duties. Develop procedures and documentation for managing, deploying and implementing multiple baseline hardware/images and software packages. Provided senior technical assistance to other consultants. Assisted with Ford Asset pickup and ensure SharePoint database is updated. Bank specific software installations, PC/Laptop hardware and configuration issues, as well as Telecommunications. Led 3 to 5 team members in several projects deploying new workstations to replace legacy equipment and provide software upgrades. Conduct backups of data utilizing Symantec Backup. Provide advanced support of applications such as Lotus Notes 6.5, Office 2002, Palm Desktop, and HR specific applications. Performed wide-area network monitoring to all computers, printers, and VoIP phones on the network. Manage and troubleshoot network connectivity with TCP/IP. Performed technical, operational, and training support to users of personal computers either by telephone or on-site. This means honing your conversation skills as well as your listening and teamwork skills. Diagnosed damaged equipment including PCs, monitors, and port replicator through Dell's Warranty Service Request Program. Provided technical support to students with personal laptops regarding wireless internet connectivity. Perform e-mail password resets as well as account creation and deactivation via Silver Sky console. Achieved the highest possible end-user service rating in the Midwest from a Honeywell-initiated Customer Service Satisfaction audit. They ensure that all computers and networks operate efficiently with high uptime. Install, configure and support current and future versions of TCP/IP networking and remote access. Demonstrated knowledge of User and Computer management via Active Directory. Provided on-site technical support for desktop computers and peripherals in a cross platform environment. Provided Ethernet, TCP/IP, and Local Area Networks (LAN) support to networks with over 1K users. Provided technical assistance throughout the hospital of over 6,000 workstations for computer and peripherals related problems. Provide first-level support to approximately 300 users, priority support to executives whenever necessary. Configured static IP addresses, DNS and WINS. Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction. Gained accurate inventory of hospital equipment such as computers, laptops, Thin Clients and printers. Performed hardware and software support on 500 Dell laptop / desktops and 100 HP printers in three locations. Used VMWare to create and maintain virtual machines for testing legacy engineering software. Utilized Lotus Notes to request maintenance of user ids from parent company and act on those requests once configured. Support Microsoft Exchange email on Android, Apple, and Windows phones and tablets. Document troubleshooting procedures including how to guides of various software applications. Initiated, classified and routed trouble tickets, sent email updates and contacted end users to provide incident status. Developed a Symantec Ghost imaging solution. Used Altiris Deployment Console to ghost and deploy images on both Dell and HP laptops and desktops. Activate and Configure Blackberry, Apple, Android, and other Smart phone devices. Desktop support and help desk interviews check your technical knowledge and problem-solving skills. Configured and setup Compaq desktops running 2000 Professional utilizing an automated Ghost image. However, a bachelor’s degree in computer science, information technology, and related … Thin clients, Laser printers, Access Points, and Routers. Provided support relating to the setup, deployment and use of Personal Computers within a networked office and manufacturing environment. Created end-user documentation and training guides for connecting to VPN, getting to know new equipment and more. Provided network administration functions like mapping network drives, pinging workstations and servers, troubleshooting using various TCP/IP commands. Follow implemented procedures for installations, encryption of notebooks Ordering replacement parts Excellent customer service skills. Handled trouble tickets both remotely and at the desk side as well as any networked HP and Xerox printer issues. Imaged Macintosh workstations, repaired any hardware/software problems, and prepared for shipping to national and international sites. Performed troubleshooting on devices for users on client/server network with Symantec Management Platform. Installed, troubleshoot, and repaired personal computers and installed software. Image and Re-image PCs and Laptops Have familiarity with Microsoft Active Directory, DNS and Proxy Services. Complete new workstation builds and workstation replacements using Altiris Deployment Console. Configured and maintained both client hardware/software according to engineering specifications. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Worked a 3 month contract doing basic help desk functions such as password resets and hardware support. Migrated all users from Windows XP Professional to Windows 7 Professional and MS Office 2003 to MS Office 2010. Supported computer refresh project, imaged personal computers, deployed new equipment to customers, Mirrored and configured accounts. Accessed Windows servers [ ] to resolve DNS and file permission issues. Work with administrators for detailed records of digital and analog ports to ensure updates for the end user are efficient. Provided end user support in person and over the phone, troubleshooting and correcting hardware and software issues and workstation configuration. Become an Affiliate | Maintained user account using Active Directory to access/set passwords. Installed, configured, and troubleshoot computer laptops, and desktops, hardware, printers, and wireless devices. Handle PC hardware repairs and replacements as well as provisioning equipment for new users and decommissioning equipment for terminated users. Unpacked new equipment, (desktops, monitors and printers) set up and installed as per procedures. Set up computer bundles including PC's, thin client, and printers for shipment to stores all over country. 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